Alongside technical perfection and stylish elegance, top priority is given to offering comprehensive support for a highly discerning clientele. As ever at Maybach, customer needs are the measure of all things.
People do not normally order a Maybach saloon simply by looking at a brochure or equipment list. The luxury car's design, equipment and appointments are the result of an extensive exchange between the customer and the high-end saloon's designers and engineers. They meet at the Center of Excellence which DaimlerChrysler has in place on three continents. Here the customer can choose from a unique range of the finest materials, exclusive colours and innovative technical details. This vast choice of the finest wood, natural stone, fabrics, leather grades and other exquisite appointments forms the basis for the highly individual, unique design of every Maybach saloon.
The team of experts can fulfil even more unusual and exotic requests through continuous dialogue with the customer. Hence every Maybach Saloon is a unique, highly prized specimen that greatly reflects the style and tastes of its owner.
Tailored customer advice with new high-tech systems
Customers who are unable to visit a Center of Excellence to design and equip their car in person can use Maybach's video-conferencing facility to talk to the experts in the design, technology and production departments and obtain tailored advice in this way. A new, computer-aided advisory system based on virtual-reality technology makes it easier to view the numerous interior trim elements, materials and colours, so that a fully informed choice can be made. Every Maybach Center is equipped with this state-of-the-art system.
Unrivalled, extensive customer support around the clock
The key customer-support role is played by the Personal Liaison Managers who each look after a very select group of Maybach owners, offering them advice in all matters relating to their Maybach saloon and, if required, providing a whole range of other services, such as organising trips to visit the Maybach Manufaktur workshops, planning the vehicle's service schedule or reserving tickets for the next Formula 1 Grand Prix.
Customers can reach their Personal Liaison Manager at any time – around the clock – simply by pressing a button on the car phone.